Refund policy

30-day returns and exchanges

Request a return or exchange within 30 calendar days after delivery. Contact us with your order number and reason before sending anything back; we will provide return instructions and the return address.

Condition of footwear

For a change of mind, boots must be unworn outdoors, clean, undamaged, and returned in their original packaging with all included items. Try footwear on a clean indoor surface. This does not limit rights concerning damaged, defective or incorrect goods.

Return shipping

For ordinary returns, the buyer pays return shipping. If an item is damaged, defective or incorrect, ELCO Shoes covers the necessary return shipping. Contact us with photographs and your order number for instructions.

Refunds and exchanges

After receipt and inspection, we will notify you of the outcome. Approved refunds are returned to the original payment method; processing times depend on the payment provider. Exchanges depend on size availability. Contact us promptly to request an order cancellation or change; it may not be possible after dispatch.

Contact ELCO Shoes

Store Name: ELCO Shoes
Address: 884 Flatbush Ave, Brooklyn, NY 11226, United States
Phone: +1 (718) 940-4039
Email: info@elcoshoesbrooklyn.com
Opening Hours: Monday–Sunday, 10:30 a.m.–7:00 p.m. Eastern Time
Response Time: Within 24–48 hours.